We offer a 14-day return policy for most products. For hygiene and product safety reasons, we can only accept returns of unused, unopened and sealed products. Products that have been opened, used or whose protective seal has been removed cannot be returned, except where otherwise required by applicable consumer protection legislation.

Once we have received and inspected your return, we will process the refund through the original payment provider used for your order. GlowStation does not make the refund directly to your bank account or card.

Please note that the refund may take several days to reach your account after we have processed the return. The exact timeframe depends on the return shipping method, the carrier, and the processing time of the payment provider.

We appreciate your understanding that the total return and refund process may therefore take some time. We will process your return as quickly as possible once it has reached us.

To start a return, contact our customer service with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.

Unfortunately, we currently do not offer direct exchanges for items in an order.

If you would like a different product, shade or variant, please return the original unused, unopened and sealed product according to our return policy and place a new order for the item you would like instead.

If you need help with a return or a new order, please contact us at info@glowstation.com.