Shipping policy

Shipping Policy

Last updated: 19 August 2026

At GlowStation, we aim to make your shopping experience as smooth as possible, from placing your order to receiving your products.

Below you can find information about our shipping methods, delivery times, shipping costs and what to do if there is an issue with your delivery.

1. Where do we ship?

GlowStation ships orders to the countries available at checkout.

Available shipping destinations and delivery options may vary depending on your location and will be displayed at checkout.

2. Shipping costs

Available shipping methods and shipping costs are shown during checkout before you complete your purchase.

Free shipping is available on orders over €30, where this offer is available for the selected destination and shipping method.

Promotional shipping offers may have additional terms and may be limited to specific countries, shipping methods or promotional periods.

3. Delivery times

Estimated delivery times depend on your destination and the shipping method selected at checkout.

As a general guide, delivery within the EU typically takes approximately:

Estonia: 1–3 business days
Finland: 2–5 business days
Sweden: 2-5 business days
Other EU destinations: approximately 3–7 business days

These are estimated delivery times, not guaranteed delivery dates.

Delivery times may occasionally be longer due to circumstances outside our reasonable control, including carrier delays, public holidays, high-volume periods, weather conditions or other unexpected disruptions.

The estimated delivery time shown at checkout should be considered the most relevant estimate for your order.

4. Order processing

Orders are generally processed and dispatched on business days.

Orders placed during weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation and, where available, tracking information.

Please note that the time between placing an order and receiving tracking information may vary depending on order volume and the selected shipping method.

5. Tracking your order

Where tracking is available, you will receive a tracking number by email once your order has been dispatched.

You can use the tracking information provided by the carrier to follow the progress of your shipment.

Please allow some time for tracking information to become active after dispatch.

If your tracking information has not updated for an extended period or you believe your parcel may be lost, please contact us at info@glowstation.com with your order number.

6. Delivery to the address provided

Please make sure that your delivery address and contact information are correct before completing your purchase.

If you notice an error after placing your order, contact us immediately at:

info@glowstation.com

We will do our best to update the information before your order is processed or dispatched, but we cannot guarantee that changes will be possible after processing has begun.

7. Failed delivery and uncollected parcels

If a parcel cannot be delivered or is returned to us because it was not collected within the carrier's collection period, we will contact you where possible to arrange the next steps.

Depending on the circumstances, additional shipping costs may apply if the parcel needs to be shipped again.

If you no longer wish to receive the order, your statutory consumer rights, including any applicable right of withdrawal, remain unaffected.

8. Delayed deliveries

Delivery times provided on our website and at checkout are estimates.

While we work with established delivery partners to provide reliable shipping, we cannot control delays caused by carriers or circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery period, please contact us at info@glowstation.com so that we can investigate the shipment.

If a delivery is significantly delayed, your statutory consumer rights apply. Where no other delivery period has been agreed, applicable EU consumer legislation generally requires delivery without undue delay and no later than 30 days after the conclusion of the contract.

9. Lost parcels

If your parcel appears to be lost during transit, please contact us at info@glowstation.com with your order number and tracking information.

We will investigate the shipment with the relevant carrier and take appropriate steps to resolve the issue.

10. Damaged parcels

Please check your parcel when you receive it.

If the package or products appear to have been damaged during transportation, please contact us at info@glowstation.com and provide:

Your order number
A description of the damage
Photographs of the outer packaging
Photographs of the damaged product
Photographs of the shipping label, where relevant

Please keep the original packaging until the issue has been resolved, as the carrier or GlowStation may require it for investigation.

Reporting damage promptly helps us resolve the issue as quickly as possible.

Your statutory consumer rights regarding damaged, defective or non-conforming products are not affected by this procedure.

11. Incorrect or missing items

If you receive an incorrect product or an item is missing from your order, please contact us at info@glowstation.com as soon as possible.

Please include your order number and, where possible, photographs of the package and its contents.

We will investigate the issue and provide an appropriate solution in accordance with applicable consumer protection legislation.

12. Customs and import charges

Orders shipped from our EU warehouse to destinations within the EU should not normally be subject to additional import customs duties or import VAT upon delivery.

For destinations outside the EU, where available, customs duties, import VAT or other local charges may apply depending on the destination country's regulations.

Any applicable charges that are the responsibility of the customer will depend on the destination country's laws and regulations.

13. Delivery to non-EU destinations

If GlowStation offers delivery to a country outside the EU, the shipping costs, estimated delivery time and any applicable information about customs or import charges will be displayed at checkout where available.

Customers are responsible for complying with applicable local import requirements and for any customs duties, taxes or fees that are legally payable by the recipient.

14. Delivery and risk

We remain responsible for the goods until they are delivered to you or to a third party designated by you, other than the carrier, unless applicable law provides otherwise.

You should contact us if your order has not arrived or if there is an issue with the delivery.

15. Contact us

If you have any questions about shipping or your order, please contact our Customer Service:

GlowStation
Operated by Orien Trade OÜ
Puiestee 2, uks 6
50303 Tartu
Estonia

Email: info@glowstation.com

Please include your order number in your message so that we can assist you as quickly as possible.