Terms of service
Terms & Conditions
Last updated: 19 August 2026
Welcome to GlowStation. These Terms & Conditions (“Terms”) apply to your use of the GlowStation website and to purchases made through our online store.
By using our website or placing an order, you agree to these Terms. Please read them carefully before placing an order.
1. About GlowStation
GlowStation is operated by:
Orien Trade OÜ
Puiestee 2, uks 6
50303 Tartu
Estonia
Email: info@glowstation.com
GlowStation sells Korean, Japanese and other Asian beauty products, including skincare, makeup, haircare, body care, fragrances and beauty accessories.
2. Using our website
You may use our website only for lawful purposes and in accordance with these Terms.
You must not:
Use the website in a way that violates applicable laws or regulations.
Attempt to gain unauthorized access to our website, systems or customer accounts.
Interfere with the security or operation of the website.
Use our website to distribute malicious software or harmful content.
Copy, reproduce or commercially exploit our website content without our permission.
We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our services, customers or business.
3. Product information
We make reasonable efforts to ensure that product descriptions, images, ingredients, prices and other information on our website are accurate and up to date.
However, product packaging, ingredients, colours and other product details may occasionally differ from the information or images displayed on our website, particularly when manufacturers update their products or packaging.
Always check the product packaging for the most current ingredient and usage information before use.
If you have an allergy, intolerance or specific skin concern, please review the ingredient list carefully and contact us before purchasing if you require further information.
Product images are provided for illustrative purposes. Colours may appear differently depending on your device and screen settings.
4. Prices and taxes
All prices displayed on our website are shown in the applicable currency and include VAT where required by applicable EU law.
The total price payable, including applicable delivery charges, will be shown before you complete your purchase.
We reserve the right to correct pricing errors, product information errors or other obvious inaccuracies on our website.
If an obvious pricing error affects an order that has already been placed, we will contact you as soon as reasonably possible and give you the option to reconfirm the order at the correct price or cancel the order.
5. Promotions and discount codes
Promotional offers, discount codes and campaigns are valid only for the period and products specified in the relevant promotion.
Unless otherwise stated:
Discount codes cannot be combined with other promotional codes.
Promotions are subject to product availability.
Promotional products or gifts may be available only while stocks last.
A discount code cannot be applied retrospectively to an order that has already been placed.
We reserve the right to correct obvious errors in promotional information and to withdraw or modify a promotion where reasonably necessary, while respecting orders already validly concluded.
6. Placing an order
When you place an order through our website, you are making an offer to purchase the selected products.
Before completing your purchase, you will be shown the main details of your order, including the products, prices, delivery charges and total amount payable.
After placing an order, you will receive an order confirmation by email.
An order confirmation acknowledges receipt of your order. The contract of sale is concluded in accordance with applicable law and the information provided during the checkout process.
We reserve the right to refuse or cancel an order in exceptional circumstances, such as:
The product is unavailable.
There is an obvious pricing or product information error.
We reasonably suspect fraudulent or unauthorized activity.
We are unable to verify required payment or delivery information.
Technical or operational circumstances prevent us from fulfilling the order.
If we cancel an order after payment has been made, we will refund the amount paid using the original payment method, unless otherwise agreed or required by law.
7. Payment
We offer the payment methods displayed at checkout.
Payments may be processed by third-party payment providers. Your payment may therefore be subject to the payment provider’s own terms and privacy policy.
GlowStation does not need to store your full payment card details when payment is processed directly by a third-party payment provider.
Orders may only be processed once the required payment authorization or confirmation has been received.
8. Order changes and cancellation before dispatch
If you need to change your delivery address, contact information or other order details, please contact us as soon as possible at info@glowstation.com and include your order number.
We cannot guarantee changes or cancellation once an order has entered processing or has been dispatched.
If your order has already been dispatched, you may still have statutory rights to withdraw from the purchase as described in our Returns & Refunds Policy.
9. Delivery
We deliver to the countries and destinations available at checkout.
Available delivery methods, estimated delivery times and shipping costs are displayed during checkout.
Delivery times are estimates unless a specific delivery date has been expressly agreed.
If no other delivery period has been agreed, applicable EU consumer law generally requires delivery without undue delay and no later than 30 days after the conclusion of the contract.
Once an order has been handed to the carrier, delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures where applicable, weather or other unforeseen events.
If an order is significantly delayed or fails to arrive, please contact our Customer Service so that we can investigate the delivery.
10. Shipping within the EU
For orders delivered within the EU, applicable VAT is handled according to EU VAT rules, and customers should not normally be charged additional import customs duties or import VAT for goods shipped from our EU warehouse.
Shipping options and costs are displayed at checkout.
11. Right of withdrawal
If you are a consumer purchasing products online within the EU/EEA, you generally have a statutory 14-day right of withdrawal from the date you receive your order, without having to give a reason.
For orders containing multiple products delivered separately, the withdrawal period generally begins when you receive the last product.
To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires. You may contact us at:
info@glowstation.com
You may provide an unequivocal statement that you wish to withdraw from the purchase. A model withdrawal form may also be provided where applicable.
For detailed instructions on how to return an order, please see our Returns & Refunds Policy.
12. Exceptions to the right of withdrawal
The statutory right of withdrawal is subject to legal exceptions.
In particular, for products that are sealed for health protection or hygiene reasons, the right of withdrawal may not apply after the seal has been removed.
For GlowStation, this may apply to certain sealed cosmetics, skincare, makeup, personal care or other hygiene-sensitive products once opened or unsealed.
This does not affect your statutory rights regarding defective, damaged or incorrectly supplied products.
13. Returns and refunds
Returned products must meet the applicable return conditions described in our Returns & Refunds Policy.
For hygiene-sensitive products, we generally require products to be unused, unopened and with their original protective seal intact, where applicable.
Once an eligible return has been received and processed, the refund will be issued through the original payment provider used for the purchase.
The time it takes for the refunded amount to appear in your account may depend on the payment provider and the payment method used. The overall return and refund process may therefore take several weeks depending on the return shipping method and processing times.
For full information about returns and refunds, please see our Returns & Refunds Policy.
14. Faulty, damaged or incorrect products
Your statutory consumer rights apply if a product is defective, damaged, does not conform to the contract or is not the product you ordered.
If you receive a damaged, faulty or incorrect product, please contact us at info@glowstation.com as soon as possible and provide your order number and relevant details.
Where appropriate, we may ask you to provide photographs or other information to help us investigate the issue.
We will provide an appropriate remedy in accordance with applicable consumer protection legislation.
Your statutory legal guarantee rights are not affected by our return conditions or any commercial return policy. EU consumer law provides a minimum two-year legal guarantee for goods, subject to the applicable rules and exceptions.
15. Product safety and ingredients
Cosmetic and beauty products should be used according to the manufacturer's instructions.
Before using a product, check the current ingredient list and any warnings on the product packaging.
If you experience an adverse reaction, discontinue use and seek appropriate medical advice where necessary.
GlowStation is not responsible for individual sensitivities or allergic reactions where the product was correctly described and the relevant ingredient information was available.
This does not limit any statutory rights you may have under applicable consumer protection or product safety laws.
16. Intellectual property
All content on the GlowStation website, including text, photographs, graphics, logos, designs, product descriptions and other materials, is owned by or licensed to GlowStation or its respective rights holders unless otherwise stated.
You may access and use website content for personal, non-commercial purposes.
You may not reproduce, modify, distribute, publish or commercially exploit our content without prior written permission.
17. User reviews and content
If you submit a product review, photograph, comment or other content to GlowStation, you confirm that you have the right to submit that content and that it does not infringe the rights of others or applicable law.
We may display submitted content in connection with GlowStation and our products.
We reserve the right to remove content that is unlawful, misleading, offensive, abusive, fraudulent or otherwise inappropriate.
Reviews and other user-generated content represent the opinions of the individual users and do not necessarily represent the views of GlowStation.
18. Website availability
We aim to keep the website available and functioning properly, but we cannot guarantee uninterrupted or error-free access.
The website may occasionally be unavailable due to maintenance, technical issues, updates or circumstances outside our reasonable control.
19. Third-party services and links
Our website may contain links to third-party websites or services.
These services may have their own terms and privacy policies. GlowStation is not responsible for the content, availability or practices of third-party websites.
Third-party payment, delivery, analytics and other service providers may process information in accordance with their own applicable terms and privacy policies.
20. Limitation of liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
We are not responsible for losses that could not reasonably have been anticipated or that result from circumstances outside our reasonable control, to the extent permitted by applicable law.
Nothing in these Terms affects your mandatory statutory consumer rights.
21. Events outside our reasonable control
We are not responsible for delays or failure to perform our obligations where caused by circumstances beyond our reasonable control, including natural disasters, serious technical failures, disruptions to transportation networks, strikes, government measures or other comparable events.
Where such an event occurs, we will take reasonable steps to minimize its impact and communicate relevant information to affected customers.
22. Privacy
Our processing of personal data is described in our Privacy Policy.
23. Complaints and customer service
If you have a question, complaint or issue with an order, please contact us first:
Email: info@glowstation.com
Please include your order number and a clear description of the issue so that we can assist you as efficiently as possible.
We aim to resolve customer complaints fairly and promptly.
24. Applicable law and consumer rights
These Terms are governed by the laws applicable to the operation of GlowStation, without prejudice to any mandatory consumer protection rights that apply to consumers in their country of residence.
Nothing in these Terms limits or excludes mandatory rights granted to consumers under applicable EU or national consumer protection legislation.
25. Changes to these Terms
We may update these Terms from time to time to reflect changes to our services, legal requirements or business practices.
The latest version will always be published on this page together with the date of the latest update.
Changes will not affect contracts that have already been concluded unless required or permitted by applicable law.
26. Contact information
Orien Trade OÜ
Puiestee 2, uks 6
50303 Tartu
Estonia
Email: info@glowstation.com
Website: Glowstation.com